Customer CareLine

Press & media

For journalists writing about the human side of admin.

We love thoughtful coverage. Below: the story so far, the stats, the brand assets and the people you can speak to.

12,000+

Member requests handled

47 hrs

Average yearly time saved per member

£186

Average yearly money recovered per member

94%

Members who say we reduce daily stress

Selected coverage

  • The Times — Money · Mar 2026

    "Meet the British startup that takes your customer-service calls for you."

  • Wired UK · Feb 2026

    "An anti-AI startup is betting humans can still beat the bots."

  • BBC Radio 4 — You & Yours · Jan 2026

    "Could outsourcing your complaints become the next consumer staple?"

  • The Guardian — Family · Dec 2025

    "How adult children are quietly handing their parents' admin to a UK service."

Press contact

Eleanor Hart

Head of Communications

press@customercareline.uk

Looking for the founders, or a member willing to share their story? Email us — we'll connect you.

Contact the team
Claim a Founding Spot