11 yrs experience
SW
Sarah Whitcombe
Lead Member Advocate · Manchester
"I treat every call like I'm calling on behalf of my mum."
The humans behind the calls
Meet the people who'll pick up.
Every advocate is hired for patience, properly trained on UK consumer rights, and supported by the rest of the team. No one is ever working alone — and neither are you.
9 yrs experience
DO
Daniel Okafor
Escalations Specialist · London
"Calm wins more than shouting. Every time."
14 yrs experience
PA
Priya Anand
Senior Care Lead · Leeds
"Older members deserve patience and a proper conversation."
7 yrs experience
JM
Joe McKenna
Telecoms & Energy · Glasgow
"I know the menus better than the providers do."
12 yrs experience
HR
Hannah Reid
Insurance & Claims · Cardiff
"If your claim is fair, I will not let it drop."
6 yrs experience
MB
Marcus Bell
Member Experience · Bristol
"Our members don't get put on hold. By anyone. Ever."
Want to join the team? We're always looking for calm, articulate people who genuinely care.
See open roles